---
title: "policy_cooldown_active — cooldown after policy blocks"
url: https://lumean.app/en/developers/docs/errors/policy-cooldown-active
locale: en
description: "The fifth 429 source, and the only \"order-side\" one that has `Retry-After`: the body additionally includes `retry_after` (seconds) and `retry_at` (ISO-8601). Creation of new orders is suspended entirely, not just for the disputed text."
generated: 2026-10-17
---

# policy_cooldown_active — cooldown after policy blocks

- HTTP: `429`

- `reason`: `policy_cooldown_active`

- `Retry-After` header: yes

## What happened

The fifth 429 source, and the only "order-side" one that has `Retry-After`: the body additionally includes `retry_after` (seconds) and `retry_at` (ISO-8601). Creation of new orders is suspended entirely, not just for the disputed text.

## Why

Five consecutive tasks blocked by policy trigger a 5-minute pause; repeat offenses raise it to 10, then 15 minutes (the step does not go any higher). Only content blocks count: infrastructure failures (worker timeout, network) do not move the counter.

## What to do

The pause only helps on paper. If you send the same text after the cooldown, it will be blocked again, the counter starts over, and the step goes up — the fix is editing the text, not waiting. Any successfully completed task resets both the counter and the step reached.

## Next request

After `retry_at` — `POST /orders` with the CORRECTED text. Queueing the very same text is the fastest way to reach the 15-minute step.

## Related

- [content_blocked — what exactly the counter accumulates](https://lumean.app/en/developers/docs/errors/content-blocked)
- [Guide: limits and the 429 code](https://lumean.app/en/developers/docs/guide/limits)
- [Guide: voiceover text](https://lumean.app/en/developers/docs/guide/text)
- [POST /orders](https://lumean.app/en/developers/docs/api/post-orders)
- [Support](https://lumean.app/en/tickets)

---

- This page in the browser: https://lumean.app/en/developers/docs/errors/policy-cooldown-active
- Full machine-readable reference: https://api.lumean.app/docs/llm.md